Learn more about leadershipandmanagement with this collection
How to create customer-centric strategies
The importance of empathy in customer success
The impact of customer success on business growth
The biggest issue facing employers today is finding and keeping top talent. This is particularly true for startups and high-growth tech companies.
Employers need a head’s up as to why employees may be on the job hunt. However, a single annual performance review or satisfaction survey will not be helpful.
Research shows quality feedback is a key indicator of employee satisfaction and ultimately retention.
However, practices like 360-degree feedback and annual reviews are dated, cumbersome and often inefficient because they address employee successes and challenges out of context and do so far too late to take action. As a result, leaders could end up with a disengaged workforce that is always on the job hunt.
The solution is weekly pulse surveys to see how employees are doing, not how well they are performing.
Relying on technology for regular, automated feedback is invaluable.
When the survey is complete, employees immediately receive a snapshot that indicates where they are thriving and where they are less than satisfied.
The manager can use the anonymous survey outputs to drive formal and informal conversations with their team members and fellow managers.
One survey question such as "What else can we do?" can cause employees to pursue a new idea.
This approach can be particularly effective in younger companies which often attract more entrepreneurially-minded employees.
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