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A problem statement is a concise description of a problem that needs to be solved
It’s a helpful scoping device, focusing the team on the problem it needs to explore and subsequently solve. A problem statement makes clear what needs to be done in discovery and what’s out of scope. Problem statements are also great communication tools; well-written ones can be used to gain buy-in from stakeholders on why it’s important to explore and solve the problem.
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1. Be A laundry list of unrelated problems: A discovery effort should have one problem statement focused on one problem
2. Not Contain A solution: Leave the solution out of your problem statement at the beginning that is absolutely important
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This is the first stage of the Double Diamond Design Thinking Process and it is very important
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If you’re proactively trying to gain a new perspective, you might find thinking about an issue is helpful. If you’re repetitively thinking about how you wish things were different or imagining all the things that could go wrong, you’re overthinking.
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