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Complaining Done Right

Complaining Done Right

It's in your best interest-and your service provider's-to speak up when you don't like a result. You don't have to be an asshole about it, but you should get something you like in exchange for your money.

  • Professional or expert who cares about their craft want feedback.
  • Hearing about your experiences will give them insight into what they do well and what they can do better.
  • Open lines of communication make it more approachable for the client or patient to express concerns or dissatisfaction.


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Complain Nicely But Effectively

Complain Nicely But Effectively

  • Don't fly into a rage or be demanding.
  • Remember everyone is human and the professionals offering you services are trying, even if they happen to fall short
  • Take your complaint up with the person responsible, whether it's a cosmetic practitioner, chef, or other involved profes...


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Aspiring creative writer. I like spicy food and good people.


3. Identify a shared goal

3. Identify a shared goal

Before you share your thoughts, think about what the powerful person cares about — it may be “the credibility of their team or getting a project done on time.” You’re more likely to be heard if you can connect your disagreement to a “higher purpose.”

When you do speak up, don’t assume the ...


  1. Create a manifesto that summary what you’re seeking to bring to the world, your beliefs and values, and how you operate. Add this to your website if you have one. Remember to share the ?why of what you do.
  2. Find your big why. Throw out the dispassiona...

Use the Right Tone for Copywriting

Writing well is about more than choosing the right words. Tone, or the attitude your writing uses, gives your writing far more context than just the words you choose. It tells prospective customers if you are fun-loving, serious, quirky, or uber professional.  

The tone needs to be adjusted...

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