People become more committed to what they hear themselves say. You don’t want to deny “sustain talk”. You want to evoke and explore their “change talk”.
Change talk takes the form of DARN: Desire, Ability, Reasons, Need. You want to elicit these types of statements because they will move people in the direction of change:
Desire: “I want to lose weight.”
Ability: “I want to run a marathon but don’t think I can do it.”
Reasons: “I want to exercise so I can have more energy.”
Need: “I need to get in better shape.”
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The “official” reasons that people don’t want to head back to the workplace are well-documented. They’re more productive. It’s easier to blend work and life when your commute is a walk down the hallway.
But, for some, the reasons are more personal and difficult to share.
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