Employees Are The Key

Sometimes, it’s not just about reading what’s in front of you, but also noticing when things are different from the norm.

I recall having a colleague who was usually the life of the party – always upbeat, always cheerful. But over time, I noticed a change. He became quieter, less energetic,...

The term “the customer is always right” is a phrase that was pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field, and even though it is still unclear who exactly came up with the phrase, this notion was used successfully by these men to run their businesses…then.

Today, t...

1. How would you improve our interview process? 
2. Tell me about the last time that you encountered a rule in an organization that you thought made no sense. What was the rule? What did you do and what was the result?
3. Why shouldn't I hire you?