The conversation should then start by explaining to them... - Deepstash

The conversation should then start by explaining to them how you want to understand their perspective better. Try to emphasize that you want to come to an agreement together. You want their help to make the outcome a productive one. 

Finally, make sure that you are persistent. Likely, defensiveness will still creep into the conversation. Be open to these responses and let them share their defensive emotions, and then you can share yours. Ensure you listen to the other person’s responses, demonstrating that you understand what they are saying.

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This book is based on the premise that we face difficult conversations daily. Have a read

The idea is part of this collection:

Handling Difficult People

Learn more about communication with this collection

How to communicate effectively with difficult people

How to handle conflict

How to stay calm under pressure

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