The conversation should then start by explaining to them how you want to understand their perspective better. Try to emphasize that you want to come to an agreement together. You want their help to make the outcome a productive one.
Finally, make sure that you are persistent. Likely, defensiveness will still creep into the conversation. Be open to these responses and let them share their defensive emotions, and then you can share yours. Ensure you listen to the other person’s responses, demonstrating that you understand what they are saying.
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This book is based on the premise that we face difficult conversations daily. Have a read
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Learn more about communication with this collection
How to communicate effectively with difficult people
How to handle conflict
How to stay calm under pressure
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