Over-processing refers to doing more work, adding more components, or having more steps in a product or service than what is required by the customer.
In the office, over-processing can include generating more detailed reports than needed, having unnecessary steps in the purchasing process, requiring unnecessary signatures on a document, double entry of data, requiring more forms than needed, and having an extra step in a workflow.
One simple way to counter over-processing is to understand the work requirements from the standpoint of the customer.
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8 wastes of Lean can help you find bottlenecks in your organization's processes.
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