Remote teams should establish norms that identify which digital communication platforms are most appropriate for certain forms of correspondence. Email may be most suitable for formal but non-urgent requests, while instant mobile messaging may be more appropriate for informal but urgent requests.
Phone calls can be used for quick check-ins. Working remotely, using one’s mobile phone to call a team member becomes a replacement for the quick cubicle check-in, with slower and more laborious texting relegated to matters requiring little to no back-and-forth discussion.
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