Create A Safe, Trusting Environment - Deepstash
Create A Safe, Trusting Environment

Create A Safe, Trusting Environment

Joe makes guests feel safe.

• He breaks the ice and makes them laugh

• He acknowledges a guest's view & expertise

• Explains that he's here to learn, not to judge them

It starts from the first contact - Joe books guests himself!

Lesson: trust is the basis for conversation.

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melisfloyd

Charity officer

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