Silence During Conflict

Silence is also a force that can equilibrate anger or tension at work. If people are getting agitated during a meeting, the authors suggest asking for a period of collective silence. The silent pause can help people centre and calm themselves before proceeding.

Silence isn’t forcing a resolution before the group is ready. It’s simply ensuring that people are present and listening. The group silence forces everyone into a place where they have to drop their verbalized positions and arguments and connect to the underlying energy of the shared space.