Finally, it's powerful because if you're asking to understand, you're not saying things that are less effective at building rapport; for example, summarily assuming "Look, I know how you feel."
Whether we're talking about people's deep convictions, or their experiences -- or even the details of a supply they need to purchase, or driving directions -- everyone wants to be understood. But, most people also understand how difficult it is to do that, if you truly mean it.
Anyway, ask the question like this, and then articulate what you think you understand as a test. You'll be amazed at the results.
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7 Smart Phrases People With High Emotional Intelligence Keep Saying Over and Over, and Why
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7 Smart Phrases People With High Emotional Intelligence Repeat Over and Over
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