NAPOLEON

When a manager sees you making a mistake, the reprimand does not exceed a minute. The manager is specific about what you did wrong. He shares how he feels - frustrated or annoyed - and when the reprimand is over, it is over.

The manager never attacks a persons value, only reprimands the beh...

Rapid decision-making is essential. When you’re moving fast, you may make mistakes. But the biggest mistake is not making decisions fast enough, because the only thing that matters is time.

You can never raise enough money. Things are always more expensive and take longer than you ...

Listening is the simplest way to validate others. You don’t need to tell your story; just encourage them to keep telling theirs. Make them feel important.

For most of us, our natural reaction is to interrupt, but this means that we are never fully present when so...