Monitor Metrics For Continuous Improvement
Using customer success software will give you deep insight into how your customer success team is performing. Are customers moving through the onboarding process smoothly? Are they using the product regularly?
Monitoring all of these metrics will show you where your strengths and weaknesses are. If onboarding is often a problem, for example, you can spend time improving that process. If you’re seeing a specific type of churn, you can put new practices into place to reduce it.
The more you can automate the monitoring and reporting of these metrics, the better
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How to analyze churn data and make data-driven decisions
The importance of customer feedback
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