LIGIA GARCIA Y GARCIA

1. No critique, no condene ni se queje.
2. Demuestre aprecio honrado y sincero.
3. Despierte un deseo en la gente 

When someone calls or appears at your door with a request for your participation in some activity, take a breath and consider whether it fits into your own priorities 

If the answer is no, then just say no. Practice it ahead of time: “Thank you for inviting me, but no.” ...

• The Indirect “No."Say no without feeling uncomfortable by explaining the reasons why you can't.
• The “Let me get back to you.”Buy yourself time to think if you could do it and come up of a way to say no.
• The Conditional “Yes.”With...