Hold eye contact if you want to show you aren’t intimidated; look down if your priority is to de-escalate; and if you want to diffuse the situation without projecting fear of discomfort, you can hold eye contact for three to five seconds and then break to the side instead of down.
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People love Tommy Shelby from Peaky Blinders: he’s a quiet introverted character and at the same time extremely charismatic. While we don’t want to be like Tommy in every way, there are eight habits we can learn from him to instantly command more respect from the people around us.
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How to communicate effectively with difficult people
How to handle conflict
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