IONSTORM107

When you write something, you get very close to it. It is nearly impossible to distance yourself from it straight away to edit properly.

The longer you can leave a draft before editing, the better. Half an hour to two days is enough of a break to edit well. When you do edit, read your ...

• Rather than saying "I can't" when you're declining a request, try "here's what I can do for you." This way you'll set a boundary about what you're not willing or able to do and indicating a willingness to find a solution.
• When you don't know something

The reasoning behind this belief is that if you believe you know what you're doing, you'll have more confidence, and you'll do it better.

This may sound nice at first glance, but confidence can also make us justify our own position. We'll be less open to constructive feedback and likely ig...