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Replace "I can't. I don't know. I hate to bother you."
- Rather than saying "I can't" when you're declining a request, try "here's what I can do for you." This way you'll set a boundary about what you're not willing or able to do and indicating a willingness to find a solution.
- When you don't know something, instead of shrugging off the inquiry, say, "I'll find out for you."
- When you start a request with "I hate to bother you..." you've assumed that you're creating a burden. Instead, assume it is not a problem and drop this from your language.
498
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"Address" is a vague word
A lot of speakers will say, "We're going to address this issue." However, it doesn't mean you're going to solve the problem or take action. Try words like solve, fight against, or reduce, which communicate action.
Other sw...
416
1.63K reads
Dismissing praise
Some people will water down a compliment by saying, "It was nothing..." or "It could be better..."
These responses are dismissive of the person giving the compliment. Instead, thank the individual and add, " I'm glad you like it." When you're thanked, instead of just sayin...
440
1.65K reads
The words you use matter
Good communication skills are essential for fostering strong relationships with team members and being able to motivate people.
Some of the things we say can improve how we are perceived. For example, saying "sorry" too often and for the wrong reasons might hinder how ...
461
2.98K reads
The power of "I want to help"
If you tell someone to calm down, they will probably not calm down.
Instead, validate the person's feelings and assure them you understand. Saying, "I can see you are upset, and I want to help," will go further to calm them.
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1.77K reads
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"I can't" vs "I don't"
Every time you tell yourself “I can’t”, you’re indicating that you’re forcing yourself to do something you don’t want to do.
Tell yourself "I don’t do that" instead. You're punishing yourself by saying “I can’t,” because that is a reminder of your limitations.
Don't be afraid to ask again
Although it might feel terrifying, when you forget someone's name, it's much more shameful to mistakenly call them with a different name. Asking the other person for their name again means that you're trying to do better by that person.
Name = Apology + Detail about the other person + ...
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