Step 6: Execute Action Plan

Leadership sets a vision of a better future state by communicating continuously. The communication provides an action plan, stating what must be done, how it must be done, and when it must be completed.

Communication that is action-oriented provides direction and help push back against th...

The confirmation design pattern isn’t something to be taken lightly. If applied erroneously, or not at all, users may commit unintended havoc. 

Confirmations ask a user to verify whether they want to proceed or cancel a requested action. Confirmations are used for destructi...

There are 3 levels of processing that inform the action a user does:

• visceral (lowest level, correlated with calm and anxiety). Actions: perform and perceive.
• behavioural (middle level, correlated with expectations and emotions). Actions: speci...