“People who score six to ten on culture and one to five on productivity are your ‘campers.’ They are likable and fun, but they tend to fall behind in their work. Campers are great people to share a beer and a story with around the campfire but don’t count on them to raise tents or cook dinner...

“The idea of weekly metrics is to keep your team on track with achieving results in real time. Accountants tend to be skeptical of this approach because they are used to measuring performance retrospectively, when all the information is in for the month or the quarter.”

“McDonald’s Hamburger University [is] not about cooking hamburgers; it’s about running a business where 15-year-olds work alongside 50-year-olds and where a restaurant can turn a predictable profit even when staff turns over three times a year.”

The ...

• Your business operating system should incorporate five principles that prioritize people, purpose, playbooks, performance and profitable results.
• Align your people with your culture to offer value to your clientele.

“The Japanese car brands were little known and little trusted at the time, and the manufacturers had to offer a substantial price advantage for the Honda Accord and the Datsun Violet to be competitive with the Ford Pinto and the Chevrolet Vega.”

If your offering benefits your custo...