“Armor is justified on the inside (to self-protect), but it almost always irritates others on the outside.”
To return those people or that team to a functional state, you first need to identify the nature of the threats in your workplace.
Do they come from the outside or do they signal poor chemistry among team members?
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Efforts to change culture by pointing fingers at the leader or “difficult” members of the team tend to backfire because defensiveness and dysfunction spread when everyone “armors up” to protect themselves.
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