So we need to focus on unconscious behaviors that... - Deepstash
Top 7 TED Talks On Customer Success

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Top 7 TED Talks On Customer Success

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So we need to focus on unconscious behaviors that aren't easily controlled and convey a clear message.

In Honest Signals: How They Shape Our World , the authors mention one to keep your eye on:

    Speech mimicry and behavioral mimicry: Are they using the same words you use? Speaking at a similar speed and tone? Are they sitting the way you sit? Is a subtle, unconscious game of follow-the-leader going on? This is a sign the other person feels emotionally in sync with you. It can be faked but that's difficult to pull off across an entire conversation.

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Studies show if someone seems extroverted, confident , religious or

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And there's one other thing to listen for while they're yakking. The word "I" can be very telling...

Powerful people don't say it much . Less powerful people say it the most:

(To learn wh...

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A class ring. T-shirts with slogans. Tattoos. Pay attention to them because they're usually accurate signs. Here's Sam :

Now this is all pretty personal. So what about if you're trying to read someone in a professional co...

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And there's one other thing to listen for while they're yakking. The word "I" can be very telling...

Powerful people don't say it much . Less powerful people say it the most:

Pennebaker f...

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Studies show if someone seems extroverted, confident , religious or

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Studies show if someone seems extroverted, confident , religious or

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Beyond that, trust people who are consistently emotionally expressive in their body language:

These results suggest that cooperators may be more emotionally expressive than non-cooperators. We speculate that emotional e...

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Knowing the unknown

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Trusting someone

Focus on unconscious behaviors that arenโ€™t easily controlled and convey a clear message:

  • Speech mimicry and behavioral mimicry: if a person uses the same words and tone as you, it's usually a sign he/she feels emotionally in sync with you.
  • Trust people ...

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