NAVAL

• When you think about how this specific situation fits into your overall goals and objectives it will be easier to respond.
• The best decisions are informed by a proper balance of facts and emotions.
• Mentally move into the future and look back to determine...

We're in charge. We choose the scripts by which to live our lives. Use this self-awareness to be proactive and take responsibility for your choices. Reactive people take a passive stance -- they believe the world is happening to them. They say things like:

"There's nothing I can do."

...

The Non-violent communication (NVC) process begins with neutral observation.

In conversations, this is most easily done by recapping what someone has said, without emotional input.

That means not attaching any judgment or “story” to your response.