While responding seems like the prudent choice, in a crisis or emergency situation it may seem that you would logically need to react or operate in a split-second decision mode.

• Make your expectations clear and help people understand when and where you expect response rather than immediate reaction.
• It is hard to encourage or inspire others to respond if you aren’t modeling it yourself.
• Once you are responding rather than reacting, you ...

• Am I reacting? Simply asking yourself that question can ground you and give you a quick mental break to perhaps choose differently.
• You react when you think you don’t have any other option. When you realize that you always have choices, you can remember to consid...