We can make ourselves available, we can encourage, we can invite, we can listen to people. But it is most important to respect boundaries and recognize that it’s their emotions — not ours.

When they finally do share, it’s because they wanted to.

FUD (fear, uncertainty, doubt) techniques use various belief patterns and cognitive biases already present in people.

1. Authority Bias: People are already conditioned to believe authority figures.
2. Bandwagon Effect: People often do what others ...

Emotions can derail communication. When people get upset at one another, they stop thinking rationally.

Emotions are not an obstacle to successful negotiations. They are a means. Good negotiators know how to identify emotions and influence them.