This chapter teaches how to give constructive criticism without arousing resentment or anger. It recommends using some techniques such as beginning with praise, calling attention to mistakes indirectly, talking about your own mistakes, asking questions instead of orders, letting the other person save face, praising every improvement, giving a fine reputation to live up to, using encouragement, and making the other person happy about doing what you suggest. The chapter illustrates these techniques with examples from various fields and situations, such as business, education, and family life.

Call attention to people’s mistakes indirectly

This chapter explains how to admit your own mistakes before criticizing the other person. It argues that this will make the other person feel less defensive and more willing to listen to your feedback. It also shows that you are humble and honest and that you have high standards for yourself and others. The chapter also warns against using insincere or exaggerated confessions, as that would only backfire and damage your credibility.

Talk about your own mistakes before criticizing the other person

This chapter introduces the second principle of human relations: Smile. The author explains that a smile is a simple but powerful way to show friendliness, warmth, and interest in others. He cites examples of how a smile can make people more attractive, more persuasive, and more successful. He also gives tips on how to smile sincerely and genuinely, even when feeling unhappy or stressed. He suggests that smiling can improve one’s mood and attitude, as well as the mood and attitude of others. He concludes that a smile is a valuable asset that costs nothing but creates much.

Smile

This chapter explains the second principle of human relations: Give honest and sincere appreciation. The author claims that people crave for recognition and praise and that giving them genuine appreciation can win their cooperation and loyalty. He warns against flattery, which is insincere and manipulative. He gives examples of how leaders like Lincoln, Schwab, and Carnegie used appreciation to motivate and influence others. He advises us to look for the good in people and make them feel important.

Give honest and sincere appreciation

The author explains that arguing with people is futile and harmful because it makes them defensive, resentful, and stubborn. He gives examples of how famous people like Abraham Lincoln, Benjamin Franklin, and Socrates avoided arguments and used tact and diplomacy instead. He also gives tips on how to handle disagreements gracefully and respectfully, such as listening first, finding areas of agreement, admitting mistakes, and postponing action. He concludes that avoiding arguments is a better way to influence people than trying to prove them wrong.

The only way to get the best of an argument is to avoid it

The author explains that people are more likely to listen and respond positively to someone who shows an interest in what they care about. He gives examples of how famous leaders like Theodore Roosevelt and Franklin D. Roosevelt used this skill to win the respect and admiration of others. He also gives tips on how to research and discover the interests of the people you want to talk to. He concludes that talking in terms of the other person’s interests is one of the best ways to make a good impression and build rapport with others.

Talk in terms of the other person’s interests

The author explains that people are more likely to agree with you if you start with points of common interest and avoid direct contradiction. He illustrates this principle with the example of Socrates, who used skillful questioning to lead his opponents to his conclusions. He also gives practical tips on how to apply this principle in business and personal situations, such as finding out what the other person wants, asking questions that elicit a positive response, and postponing action until both sides are in a cooperative mood.

Get the other person saying “yes, yes” immediately.

This chapter explains how to appeal to the nobler motives of people when trying to persuade them to do something. It argues that people are more likely to respond positively if they feel that they are acting for a good cause, rather than for selfish or petty reasons. The chapter gives examples of how leaders like Abraham Lincoln, Charles Schwab, and Henry Ford used this principle to motivate their followers, employees, and customers. It also suggests some phrases that can be used to appeal to the nobler motives of people, such as “I don’t doubt that you want to do what is fair and right.”

Appeal to the nobler motives

This chapter advises how to change people’s behavior and attitude by changing their labels or nickname. It suggests using positive and flattering names that imply desirable qualities, such as “the best salesman in the office” or “the most reliable worker in the team”. The chapter gives examples of how leaders like Al Capone, George Eastman, and Abraham Lincoln used this technique to influence their gangsters, employees, and generals. The chapter also explains why this technique works, based on the psychological principle of suggestion.

Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise

This chapter explains how to persuade and influence people to do what you want them to do, without using coercion or threats. It suggests using positive reinforcement, such as praise, appreciation, and rewards, and appealing to the other person’s noble motives, such as fairness, justice, and goodwill. The chapter gives examples of how leaders like Franklin D. Roosevelt, Woodrow Wilson, and Andrew Carnegie used this technique to win over their opponents, allies, and employees. The chapter also explains why this technique works, based on the psychological principle of reciprocity.

Make the other person happy about doing the thing you suggest

The author explains that telling someone they are wrong is a sure way of making enemies and arousing resentment. He gives examples of how successful people like Benjamin Franklin, Socrates, and Charles Schwab avoided arguments and showed respect for others’ views. He also gives tips on how to disagree diplomatically and tactfully, such as using phrases like “I may be wrong” or “It appears to me”. He concludes that respecting others’ opinions is a better way to influence people than trying to show them they are wrong.

Show respect for the other person’s opinions. Never say, ‘You’re wrong.’

This chapter teaches the first principle of human relations: Don’t criticize, condemn or complain. Criticism hurts people’s pride and makes them resist change. The author gives examples of criminals, Lincoln, and others to show the effects of criticism and understanding. He advises us to improve ourselves, reward good behavior, and appreciate people’s motives. This will help us get along with people better.

Don’t criticize, condemn or complain

The author argues that admitting one’s mistakes is a sign of courage and honesty, and it can prevent arguments and resentment. He gives examples of how people like Abraham Lincoln, a businessman named Warren, and a Confederate general named Lee admitted their errors and gained respect and sympathy from others. He also gives tips on how to admit one’s faults gracefully and sincerely, such as using humor or self-criticism. He concludes that admitting one’s wrongs is a powerful way to influence people and build trust.

If you are wrong, admit it quickly and emphatically

This chapter introduces the third principle of human relations: Remember that a person’s name is to that person the sweetest and most important sound in any language. The author explains that remembering and using people’s names is a powerful way to make them feel valued, respected, and important. He gives examples of how successful leaders, politicians, and businessmen have used this skill to win friends and influence people. He also gives tips on how to remember names and avoid forgetting them. He concludes that remembering names is a key to success in any field of endeavor.

Remember that a person’s name is to that person the sweetest and most important sound in any language

The author explains that people are more likely to cooperate and accept our ideas if we show them respect and empathy. He suggests that we avoid telling people they are wrong or giving orders, and instead ask questions that let them discover the truth for themselves. He gives examples of how this principle helped a sales manager, a lawyer, a teacher, and a parent to get cooperation from others. He also quotes Socrates, Galileo, and Benjamin Franklin to illustrate the power of this approach.

Try honestly to see things from the other person’s point of view.

The author explains that most people are more interested in their own lives and opinions than in anything else and that they appreciate someone who listens attentively and sympathetically to them. He gives examples of how successful people have used this skill to win friends and influence people. He also gives tips on how to show genuine interest, avoid interruptions, and make the other person feel important. He concludes that being a good listener is one of the easiest and most effective ways to make a good impression and build rapport with others.

Be a good listener. Encourage others to talk about themselves

This chapter advises how to avoid giving direct orders that may offend or provoke resistance from the other person. It suggests using questions or suggestions instead of commands and letting the other person feel that he or she has some choice or control over the situation. The chapter gives examples of how leaders like Henry Ford, Ralph Waldo Emerson, and Abraham Lincoln used this technique to influence their workers, friends, and generals. The chapter also explains why this technique works, based on the psychological principle of respect for the other person’s ego.

Ask questions instead of giving direct orders

"You cannot teach a man anything; you can only help him to find it within himself."

The author explains that people have a deep need to feel valued and appreciated and that one of the quickest ways to make someone like you is to show genuine interest and admiration for them. He gives examples of how famous people like Andrew Carnegie, and Franklin D. Roosevelt used this skill to win the loyalty and cooperation of others. He also gives tips on how to use praise, appreciation, and encouragement effectively and sincerely. He concludes that making the other person feel important is one of the most powerful ways to make a lasting impression and influence people positively.

Make the other person feel important - and do it sincerely

This chapter introduces the first principle of human relations: Become genuinely interested in other people. The author argues that people are not interested in us, but in themselves, and that the only way to win their friendship and influence is to show sincere interest in them and their affairs. He gives examples of how this principle works in sales, business letters, social situations and personal relationships. He advises us to cultivate a curiosity and enthusiasm for people and to ask ourselves: “What is there about him or her that I can admire?”

Become genuinely interested in other people

This chapter explains how to motivate people to do their best by appealing to their competitive spirit and desire for achievement. It argues that people are often bored and uninterested in their work or tasks, and need a challenge to arouse their enthusiasm and creativity. The chapter gives examples of how Charles Schwab, Andrew Carnegie, and other successful leaders used challenges to inspire their workers and associates to accomplish extraordinary results. The chapter also suggests some ways to create challenges, such as setting high goals, offering rewards, or stimulating friendly rivalry.

Throw down a challenge

This chapter explains the third principle of human relations: Arouse in the other person an eager want. The author argues that people are motivated by their own desires, not by ours and that we can influence them by showing them how our proposal benefits them. He gives examples of how to use this principle in sales, business letters, negotiations, and personal situations. He advises us to ask ourselves: “How can I make this person want to do it?” and to appeal to their interests and needs.

Arouse in the other person an eager want

you should try to understand and respect the other person’s feelings and goals, even if they are different from yours. You should avoid judging, arguing, or dismissing their ideas and desires, and instead show that you care about them and their perspective. This will help you build rapport, trust, and cooperation with the other person, and make them more open to your ideas and suggestions. Being sympathetic with the other person’s ideas and desires is one of the principles of winning people to your way of thinking, according to Dale Carnegie.

Be sympathetic with the other person’s ideas and desires

This chapter teaches how to avoid hurting the other person’s pride or dignity when you have to correct or criticize them. It argues that humiliating or embarrassing the other person will only make them resentful and hostile, and damage your relationship. It suggests using tact and diplomacy, and giving the other person a chance to explain or justify themselves. The chapter gives examples of how leaders like Confucius, Benjamin Franklin, and J. P. Morgan used this technique to deal with their opponents, rivals, and partners.

Let the other person save face

The author explains that people who have a grievance or a complaint want to be heard and understood. By listening patiently and sympathetically, you can let them vent their emotions and calm down. You can also learn more about their situation and their point of view. The author gives examples of how this principle helped salespeople, managers, and spouses to deal with difficult customers, employees, and partners. He also warns against interrupting, arguing, or contradicting the other person while they are talking.

Let the other person do a great deal of the talking

This chapter advises how to criticize someone without offending them or hurting their pride. It suggests that before pointing out a mistake or a flaw, you should start with a sincere praise or appreciation for something good that the person has done. This will make them feel valued and respected, and more willing to accept your feedback. The chapter gives examples of how famous leaders like Abraham Lincoln, Napoleon, and Ralph Waldo Emerson used this technique to correct their subordinates, friends, and family members.

Begin with praise and honest appreciation

This chapter teaches how to avoid discouraging or demoralizing the other person when you point out their mistakes or shortcomings. It recommends using encouragement and optimism, and making the other person feel that the fault is minor and easy to fix. The chapter gives examples of how leaders like Thomas Edison, Harvey Firestone, and J. Pierpont Morgan used this technique to deal with their inventors, mechanics, and bankers. The chapter also explains why this technique works, based on the psychological principle of motivation.

Use encouragement. Make the fault seem easy to correct

This book shows the importance of avoiding criticism and understanding human nature in dealing with people. It also gives some suggestions on how to get the most out of reading the book, such as reviewing it frequently, applying the principles in daily life, and keeping a record of one’s progress. The web page aims to persuade the reader that mastering the art of human relations can lead to a richer, fuller, happier, and more fulfilling life.

In the present book, How to Win Friends and Influence People, Dale Carnegie says, "You can make someone want to do what you want them to do by seeing the situation from the other person's point of view and arousing in the other person an eager want." You learn how to make people like you, win people over to your way of thinking, and change people without causing offense or arousing resentment. For instance, "let the other person feel that the idea is his or hers" and "talk about your own mistakes before criticizing the other person." This book is all about building relationships. With good relationships, personal and business successes are easy and swift to achieve.

Understand yourself and those around you.

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Psychology

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Personal Development

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Motivation & Inspiration

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Communication

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Books

Updated for today’s readers, Dale Carnegie’s timeless bestseller How to Win Friends and Influence People is a classic that has improved and transformed the professional and personal and lives of millions. One of the best-known motivational guides in history, Dale Carnegie’s groundbreaking book has sold tens of millions of copies, been translated into almost every known language, and has helped countless people succeed. Originally published during the depths of the Great Depression—and equally valuable during booming economies or hard times—Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their professional and personal lives. How to Win Friends and Influence People teaches you: -How to communicate effectively -How to make people like you -How to increase your ability to get things done -How to get others to see your side -How to become a more effective leader -How to successfully navigate almost any social situation -And so much more! Achieve your maximum potential with this updated version of a classic—a must-read for the 21st century.

Dale Carnegie was an American writer and lecturer, and the developer of courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills.

Arouse in the other person an eager want

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