Navigating Difficult Situations - Deepstash
Navigating Difficult Situations

Navigating Difficult Situations

Handling difficult situations requires diplomacy, assertiveness, and conflict resolution skills.

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"The Rules of People: A Personal Code for Getting the Best from Others" by Richard Templar is a highly regarded book that offers practical advice and strategies for improving interpersonal skills and understanding human behavior. Here are some key notes and highlights from the book:

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Wisdom

  • Artistic sense and good taste
  • Conflict resolution instincts
  • Creativity in the face of challenges
  • Critical thinking instead of mere compliance
  • Dealing with difficult people
  • Diplomacy in difficult situations
  • Empathy for customers, co-workers and ...

The Real Deal

Getting to real love requires self-esteem, courage, acceptance, and assertiveness skills. It requires the ability to honestly speak up about our needs and wants, to share feelings, compromise, and resolve conflict. 

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Prepare for Difficult Situations

Creating a small chunk of time to mentally gear-up for difficult situations is a proactive step in the right direction.

Writing your thoughts down can be helpful. Make a list of the questions you’d like to ask, the information you need to give, and the answers you’ll likely have to provide...

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