Serve either consumers or businesses, not both masters. Your entire focus from branding to product should revolve around deeply understanding your one core customer. Split focus divides strategies and delivery.
Choose your one north star, whether B2B or B2C, and build your company culture, product, marketing, sales, and support specifically for them.
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Build: An Unorthodox Guide to Making Things Worth Making, written by Tony Fadell, is a 2022 book that provides insights on how to develop products that are meaningful and have lasting value. The book covers topics such as understanding customer needs, building the right team, setting goals and timelines, embracing failure, and much more. Fadell's book is full of examples from his own experience as well as advice from other successful entrepreneurs and innovators.
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