Systematizing as Much as Possible
Build standardized systems, documented processes, training programs, and templates so that replication and scaling of the business does not rely on founder tribal knowledge staying "in your head".
Operational excellence should not depend on any one person.
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The book Built to Sell by John Warrillow provides a strategic approach for entrepreneurs to increase the value of their businesses to prepare for an eventual sale. It focuses on creating scalable, saleable companies.
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Addressing organisational knowledge
Employees that lack organisational knowledge should be encouraged to become independent.
- When an employee is confused or uncertain about how to measure the success of an activity, encourage them to ask, "What's the outcome you're looking for?"
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