The goal is to walk away feeling enriched by the exchange, even if the conversation was difficult.
ROBERTA CHINSKY MATUSON
101
2.48K reads
CURATED FROM
IDEAS CURATED BY
The book Can We Talk? by Roberta Chinsky Matuson offers strategies for having meaningful and constructive conversations at work to strengthen relationships and build trust. It provides guidance on communication skills.
“
Similar ideas
Clearing conversations
By 'clearing conversation' it is generally understood an exchange that has the purpose to solve any misunderstanding that can make a conversation difficult to have.
It is essential that we clarify anything that later on might lead to arguments, in order to ensure good communication.
It leads to empowerment and inclusiveness
By asking a question and keeping your own ideas or opinions to yourself, you accomplish two things. One, you truly give other people the opportunity to be heard. Even if you don't go with their input, still: They walk away feeling they were able to contribute, an...
Order Conversations
... from most difficult to the least. If a conversation feels like it will be difficult, it means it's the most important one to stop avoiding.
Seek empathy and use as much tact as you can muster. You'll find that even if you disagree, you'll have a useful, productive conversation.
Read & Learn
20x Faster
without
deepstash
with
deepstash
with
deepstash
Personalized microlearning
—
100+ Learning Journeys
—
Access to 200,000+ ideas
—
Access to the mobile app
—
Unlimited idea saving
—
—
Unlimited history
—
—
Unlimited listening to ideas
—
—
Downloading & offline access
—
—
Supercharge your mind with one idea per day
Enter your email and spend 1 minute every day to learn something new.
I agree to receive email updates