Cultivating the Courage to Communicate
- Have the courage to initiate necessary but difficult conversations rather than avoiding them, even when uncomfortable.
- Avoidance only breeds anxiety, harms relationships and deepens divides.
- Be assertive but also lead with compassion.
- Focus on achieving mutual understanding.
- Find common ground to begin building rapport.
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The book Can We Talk? by Roberta Chinsky Matuson offers strategies for having meaningful and constructive conversations at work to strengthen relationships and build trust. It provides guidance on communication skills.
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