Addressing Conflict Productively
- Handle conflict through openness and communication, not escalation.
- Actively listen for common ground and higher purpose.
- Diffuse heightened emotions and keep communicating.
- Rebuild eroded trust after tensions through reciprocated vulnerability and demonstrating reliability over time.
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The book Can We Talk? by Roberta Chinsky Matuson offers strategies for having meaningful and constructive conversations at work to strengthen relationships and build trust. It provides guidance on communication skills.
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