Developing Greater Empathy
Seek first to deeply understand by putting yourself in the other person's shoes, feelings and situational constraints. Relate to their motivations, struggles and pressures.
Suspend your own biases and mental models. Imagine if roles were reversed. Hear them before replying.
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The book Can We Talk? by Roberta Chinsky Matuson offers strategies for having meaningful and constructive conversations at work to strengthen relationships and build trust. It provides guidance on communication skills.
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