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Resist serving every customer need. Instead, commit to delivering extreme value to a specific audience through focused offerings.
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Start by analyzing how your business currently allocates time between Doing, Deciding, Delegating, and Designing (your "4D Mix").
This sets a baseline to improve from. The goal is optimizing the mix so your business spends most time Doing work, with just enough Deciding, D...
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Determine the core business function most crucial for your success - your "Queen Bee Role". This thrive factor should be priority #1.
Empower your team to protect this function above all else. Only when the QBR is humming can other roles do their most vital work.
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Design clear dashboards to monitor your key metrics for financial health, operations, and growth.
Dashboards enable you to lead at a strategic level without getting dragged into details. Maintain visibility even if not there daily.
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With optimized systems, your business can sustainably run itself without daily founder involvement.
Clockwork efficiency is the end goal - consistent, quality results, and growth with minimal direct oversight needed from you.
True freedom.
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Document the systems your business already uses so they can be transferred to your team and replicated. Capture them in an easily shared format - avoid rigid manuals.
Make existing knowledge transferable so the business isn't reliant solely on you.
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Clockwork by Mike Michalowicz is a business book that outlines a system for building a business that can run without the owner. The book outlines what the author calls the 4D mix (doing, deciding, delegating, and designing) and the 7 stages of building a Clockwork business.
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