Level 4: Asynchronous Communication
Level Four: ‘I’ll get to it when it suits me.’
Asynchronous communication allows knowledge workers time to make better decisions because they have time to think, create, and get into the flow state. When sending messages:
- Provide sufficient background detail, clear action items, and outcomes required.
- Provide a due date.
- Provide a path of recourse if the recipient is unable to meet your requirements.
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Adjust Communication Expectations
- Normalize asynchronous communication. Make it clear that getting an immediate response from a coworker should be the exception, not the rule. Provide a maximum response time frame to keep projects moving forward.
- Have employees list their working hours
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