2. Tune Into Body Language

Look at how people’s shoulders are angled. Then notice where their chests are pointing. You also want to notice people’s expressions as you listen to what they’re talking about, keying in on the paraverbals — the cadence, tone, volume, pace. You put it all together and you’ll be able to tell tell whether someone’s response of “great” to “how’s it going?” is genuine, happy, sarcastic, or something else.

“It’s not the words themselves, but how they’re saying them."