Positions tend to lock people into face-saving stubbornness. Interests emphasize flexible problem solving.
BILL SANDERS
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Creative Conflict (2021) offers research-based strategies to turn workplace conflicts into opportunities for mutual gains. Authors Bill Sanders and Frank Mobus present techniques to reframe conflict mindsets, identify interests, and foster constructive debate to spark collaborative innovation.
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Cognitive Miser Theory
We tend to put the least amount of effort possible into problem-solving.
We are apt to minimize cognitive effort and save our strength for when it's most needed. If we're not consciously engaged with the details, we're likely to take any shortcut that presents itself.
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