Positions tend to lock people into face-saving stubbornness. Interests emphasize flexible problem solving.
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Creative Conflict (2021) offers research-based strategies to turn workplace conflicts into opportunities for mutual gains. Authors Bill Sanders and Frank Mobus present techniques to reframe conflict mindsets, identify interests, and foster constructive debate to spark collaborative innovation.
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We tend to put the least amount of effort possible into problem-solving.
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People have different tolerance levels for ambiguity - the tendency to view ambiguous circumstances as desirable.
Managers are prone to misattribute the causes of poor performance. They tend to over-emphasize motivation and under-emphasize other factors – in particular, lack of knowledge or skill. Poor performance has a lot more to do with poor management and failure to coach than with unwil...
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