Tech can create new products, it can be an adoption or it can be a disruption. Adoption is literally adopt tech with a purpose of better, easier, cheaper and even that is hard to sell. Another one is disruption, it is all about changing perception, a feeling of innovation and danger. It is the companies dilemma. A new tech is different and scary, human is scared about something that they don't understand.
While human error is more likely to happen, people doesn't trust technology. The transition is, how to give human give human sense of control and comfort.
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The free MBA, I suggest listening to the podcast. There's a lot of real life example that gives more clarity to the context.
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