How To Be A Leader

People love to talk about themselves and their interests. Be an active listener, pay attention, and ask follow-up questions to demonstrate your genuine interest.

• Be patient and let others express themselves

Intractable people see consistency & certainty as virtues. Once made up, their minds seem to be set in stone.

Research shows that asking questions instead of giving answers can overcome people’s defensiveness. “

• Begin with praise and honest appreciation.
• Call attention to people’s mistakes indirectly.
• Talk about your own mistakes before criticizing the other person.
• Ask questions instead of giving direct orders.