We aren’t able to make real changes by criticizing people, and we’re instead often met with resentment. It’s important to remember that when dealing with people, we’re dealing not with creatures of logic, but with creatures of emotion, who are motivated by pride and ego.

• Don’t criticize, condemn or complain.
• Give honest and sincere appreciation.
• Arouse in the other person an eager want.

You must have a good time meeting people if you expect them to have a good time meeting you.

• The only way to get the best of an argument is to avoid it.
• Show respect for the other person’s opinions. Neversay, “You’re wrong.”
• If you are wrong, admit it quickly and emphatically.
• Begin in a ...

Calling someone by their name is like paying them a very subtle compliment. Conversely, forgetting or misspelling someone's name can have the opposite effect and make it feel as though we are distant and disinterested in them.

When talking with people, we should never begin with the points on which we disagree. We should start by emphasizing the things on which we agree, and be sure to convey that we’re both striving for the same result - our differences are in method, but not purpose....

The only way to influence other people is to talk about what they want and show them how to get it.

One of the fundamental keys to successful human relations is understanding that other people may be totally wrong, but they don’t think they are.

People want the approval of those with whom they come in contact. They want recognition of their true worth. They want a feeling that they are essential to the world.

The only way to get the best of an argument is to avoid it.

We are interested in others when they are interested in us.

To be a good conversationalist, be an attentive listener.

Principles to follow: