What You Need To Measure? - Deepstash
What You Need To Measure?

What You Need To Measure?

Well it's called the Key Metrics, Identifying and tracking specific key performance indicators (KPIs) that are relevant to the innovation project.

These metrics often go beyond traditional financial measures and may include user engagement, customer feedback, or product usage data.

For those whoe worked in customer service before, your KPI's are you average monthly performance indicators, how many calls did you get for how many minutes, how satisfied were the customers after every call, did you get enough surveys? What needs to be improved about your communication style? And so on and so forth.

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abdulrahmanfekr

It's harder to ask the right question than to answer a hard one

The central idea of the book is that startups should adopt a scientific approach to creating and managing products. Instead of developing elaborate business plans and launching products based on assumptions, Ries advocates for a process of iterative learning and experimentation.

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