3. Be a Good Listener

Listening is the simplest way to validate others. You don’t need to tell your story; just encourage them to keep telling theirs. Make them feel important.

For most of us, our natural reaction is to interrupt, but this means that we are never fully present when so...

But how do you listen? Effective listening is about more than just passively receiving information. Instead, you need to show the other person that you’re listening.

The following body language shows that you’re listening:

• Turning toward the person (don’t stare ...

Good listening is active, not passive:

• Maintain eye contact.
• Do not fidget, shift your body weight often, and never look at your watch! 
• Nod your head to show agreement but do not interrupt to make your point or share your own experiences.