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Good listening is active, not passive:
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...you can develop are listening and asking questions.
These 2 skills will impress your clients even more than your best business statistics.
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Keep questions positive and focused.
Ask a question that is on-topic whenever possible. If the topic is negative, do not just suddenly change topics. It will make the speaker uncomfortable. Instead, give an empathetic reply to show support and then ask a question to redirect to somet...
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It means paying attention to what the other person is saying and not interrupting. It also means asking questions to show that you're interested in what they have to say.
Here are some tips for being a good listener:
But how do you listen? Effective listening is about more than just passively receiving information. Instead, you need to show the other person that you’re listening.
The following body language shows that you’re listening:
Active listening may be your most important skill set. Here is how to practice it:
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