Changed behaviour is the only apology.
Otherwise, it's just manipulation.
MARANDA PLEASANT
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The Four Ds
- Do It
- Drop it
- Delegate it
- Defer it
Only do it if it's going to take a minute and it's been scheduled. Otherwise, just drop it, delegate it and defer it.
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The content of an apology is only half the battle. The delivery matters as well. If you mumble, avert eye contact, or stand in the corner with your arms crossed, it won’t matter what you say.
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