"There is one skill that lies at the heart of any healthy person, family, school, community organization, or society: the ability to see someone else deeply, and make them feel seen - to accurately know another person, to let them feel valued, heard, and understood."
DAVID BROOKS
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Taking you on my journey through the learning(s) captured in this book 📕as I start it and consider applying lessons and tips to my growth mindset.
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Reflect on what you’re hearing
Paraphrase what the person has said back to you.
When we reflect back what another person is saying, we are making them feel heard and understood. When people feel genuinely heard, they feel connected.
The recognition of common humanity
Bridge-building does not mean that you always agree with the other person or find common ground with them.
- Bridging starts by recognizing that the other person or group has their own needs, tastes, values, goals, and worldview. Bridging happens because someone feels ...
Focus on the person, not the problem
Our ability to solve problems is helpful in life, but it is the wrong thing to do in situations when people simply want to be heard, understood, and feel connected.
When someone is scared, angry, depressed, or just upset, they don't want to feel like something is wrong wit...
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