Focus on the person, not the problem

Paraphrase what the person has said back to you.

When we reflect back what another person is saying, we are making them feel heard and understood. When people feel genuinely heard, they feel connected.

When someone talks about their problems, we are jumping in the problem-solving mode straight away. While dealing with people, this approach can backfire.

A better approach is interacting with people is to just listen and validate their struggles, make them feel heard and unders...

Most people struggling emotionally don’t want someone to fix their pain, they went to feel understood.

Use Reflective listening. It means that when someone tells you something, you simply reflect back to them what they said, either literally or with your ow...