Listen, ask questions and follow up in an effective and respectful way:

• Keep a regular schedule so your team knows it’s ok to balance communication time with heads down focus.
• Build a culture of trust by rewarding open communication.
• Give people your full attention whe...

🌼 Chapter 1

Begin with praise & honest appreciate.

🌼 Chapter 2

Call attention to people's mistakes indirectly. Don't use "But" in a sentence rather use "And".

🌼 Chapter 3

Talk about your own mistakes before criticizing the other person.

🌼 Chapter 4

As...

• Consider reaching out to someone with different 'touches', such as a phone call, email, written letter, or an appropriate gift. 
• Pace your follow-ups. Every two weeks is a good starting place, and if they don't respond, try a monthly follow-up. 
• Give them an 'out' if they nee...