📧 Emails after new features.
- We wanted to drill in to make sure it worked every single time
- Rather than adding on a bunch of new features we would get a lot of emails from people all over the world and they would tell us there was a natural disaster nothing was working the phone lines were down but I was able to use what WhatsApp to call the firefighters and I was rescued or I was in a car accident and I was rescued.
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It's easy for us to say I'm going to do 10 different things and be really great at it but it's actually much harder to be focused on few core features and few core offerings that we will offer and prioritize them ruthlessly.
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