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They do get mixed up a lot. But there is a very important distinction.

• Customer service is part of the broader customer experience. Customer experience means all of the interactions a customer has with a brand and how they feel about those interactions (the people yo...

Get Rich Quick doesn't work because all career choices are part of supply and demand.

• If a career choice is desirable - because you get a lot of money for little effort and talent - more people will do it. In turn, it will increase competition, push the payoff down and won't...

First, write down every single task you need to accomplish. Then go through and mark each task with a letter ranging from A to E.

• “A” tasks are very important. If they aren’t done, you and/or your business will experience serious consequences....