Organizations tend to use AI in three general areas:

• Process automation” – This common application uses robots or RPA for repetitive tasks, transferring data between systems, updating or reconciling systems, and so on.

“Cognitive insight” – This involves using AI to generate apps that employ algorithms to find data patterns and help users interpret data.

“Cognitive engagement” – Businesses provide AI for customers and workers, as in around-the-clock customer service; recommendations; answering employee