“Often our communication failures occur simply because we neglect to consider the other person’s perspective.”
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This book is based on a popular course in Yale University and is written by the professor.
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... and what you’re trying to say is rarely what other people hear. You can’t expect people to understand you just because you’re talking—you have to be clear.
Communication isn’t anything if it isn’t clear, and your communication won’t be clear until you take the time to understand th...
Communication isn't a feature of a relationship; communication is what constitutes a relationship. We're in a relationship because we talk to each other. (Relational dialectics theory, communication perspective)
To mindfully converse and avoid conflicts, we need to try our best to refrain from judging the other person’s opinion, story or perspective. We should come to terms with the fact that there is no wrong or right — only different perceptions.
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